Frequently Asked Questions

Q. "I've never read an ebook before. What exactly is it?"

A. An "ebook" is a document that is formatted just like a book, with chapters, text pages, illustrations, and so on. The finished product is a computer file that you download onto your hard drive and read on your computer screen. There are many advantages to the ebook format, including:

• You can download your file instantly. Because there is nothing to be sent through the mail, you don’t have to wait days (or weeks) for delivery, and there’s no shipping fee.
• From the Table of Contents, you can click on a topic heading to jump directly to that page.
• In the text, when you see "for more ideas, see page 96", you can click on the page number to jump directly to that page.
• We also hyperlink the Resources section at the back of the book. Just click on a website URL to open that site in your Internet browser window. Or, to find out more about any of the excellent other books we recommend, you can click on the book cover image or title and your internet browser will open up the website or Amazon.com page (whichever we've selected) for that book.

Q. "I would prefer a printed version of the program. How can I get one?"

A. We format all of the Clutter-Free Forever program files to fit a standard 8.5x11" page size, so after you download the file you have the option of printing it out and putting the pages in a binder. Some people prefer to read the files on their computer screen, others like to print the pages out. The choice is yours. You may wish to print out some of the lesson worksheets, and read the text pages on the computer.

Q. "How long will it be before I receive my book?"

A. All the program materials - the ebook, lessons, and bonuses -- are ready for you to download directly to your computer immediately after you place your order. When you complete the purchase process, click the "continue" button that will appear at the bottom of your screen (you may have to scroll down to see it, depending on your monitor settings) to go to the download page. Complete and easy-to-follow instructions are provided on how to download the files. We also send you weekly lesson reminder emails, including links to the lesson download pages, or you can download the lesson files at any time using the link in the front of the ebook.

Q. "I have an older computer. Will I be able to read these files on my system?"

A. We use Adobe Acrobat PDF format for the CFF program files. This file format is compatible with all computer systems ("PDF" stands for "Portable Document Format"). You do need to have the free Adobe Acrobat Reader software installed on your computer. The PDF format is so widely used these days that Acrobat Reader comes pre-installed on many computer systems. If you do not have Acrobat Reader on your system yet, just click on the yellow "Get Acrobat Reader" button on our download page. The software is free, and is very quick and easy to install - no computer expertise needed.

Q. "I don't know how to download files. Can you email me the files instead?"

A. When we first launched the program in 2003 we delivered the lesson files by email, ... and quickly discovered that far too many of our customers were either not receiving the messages at all, or the lessons attachments were not getting through. We now have the lessons posted on the Internet for you to retrieve at your convenience. We still send out weekly reminder emails, to let you know your next lesson is available, but email is simply not reliable enough to be used for product delivery.

Please be assured that downloading files is not difficult at all. You'll probably be surprised at how easy it is. Just follow the step-by-step directions on the download page. It's a good idea to read through the steps first, so you have an idea what you'll be doing. Many of our customers claim "computer illiteracy" and tell us that this was the first ebook they purchased; if they can download the files successfully (and they do), you can, too.

Remember, if you have any difficulty at all, or feel confused about what you need to do, just send an email to  and we'll reply to assist you.

Q. "I don't like to use a credit card online. Can I use PayPal or a Personal Check/Money Order instead?"

A. The company that processes our online sales transactions, Clickbank.com, is very safe and reliable, so you can buy through them with confidence. Clickbank also accepts payment by personal check online, or you can choose to use PayPal. When you place your order, you will be provided with an option to pay by credit card, PayPal or online personal check when you get to the Clickbank order form.

Money Orders should be made payable to "Lotus Pond Press" in the amount of $49.95, and mailed to: Lotus Pond Press, 415 Dairy Road #E-144, Kahului, HI 96732. Be sure to include a note with your email address! Keep in mind that if you use this payment method, you won't have instant access to the download page. When we receive your Money Order, we'll send you an email with a link to the download page. Please be sure that our email addresses  and will not be blocked by your ISP.

Q. "I don't think I'll be able to complete a lesson a week. Can I arrange to receive the lessons on a different schedule?"

A. You can and should work through the lessons at your own pace. Although we send out lesson reminders on a weekly schedule, that does not mean you need to complete each lesson in a week! Take as long as you need to -- or work as quickly as you like.

In the front of the ebook you will find a link to the lessons download page. Many customers prefer to download all the lessons at one time so they have them all ready to use whenever they're ready. I recommend that you either retrieve all the lesson files at the beginning of the program, or download them one at a time as you receive the reminder emails, to make sure that you don't miss any. Once the lesson files are on your computer, you don't have to use them until you are ready for them.

If at any time you do discover that you've missed a lesson, just use the link in the front of the ebook to go to the download page, or send us an email at

Q. "Can I give this program to someone else as a gift?"

A. Because we do not process the purchase transaction ourselves (Clickbank.com does that for us), we are unable to offer a gift service online. The simplest solution is for you to arrange with the recipient to reimburse them for their cost, and have them purchase the program for themselves so they can download the files and get started right away.

Please keep in mind that if you gift the program to someone because you think they have a clutter problem and ought to do something about it, they may not be interested. Some people are happy living in clutter, as much as the rest of us may not like it. A better option would be to send your cluttered friend or family member to our website so they can read about the program and decide for themselves if they are ready for it.

Q. "How can I get in touch if I have questions about how to download the files?"

A. Our download page instructions walk you through the process, step by step. It is not difficult, and it’s unlikely that you will need a helping hand. We are aware that many of our customers are new to ebooks and to file downloading, so we've made the process as simple as possible for you. If you need additional help, we are happy to assist you: just send an email to

Q. "How does the support group work?"

A. The support group is an online discussion forum. Members can post comments, reply to posts, search the archives for specific information, even send each other private messages. When you purchase the CFF program, I will send you an email with a link to the forum webpage and instructions for how to log in.

Q. "What kind of personal support will I get?"

A. Whether you need general encouragement or help with a specific clutter-clearing problem, please join (and post to!) the support group forum. That's what it's for. When you post a request for help to the forum, you get advice and encouragement not only from me (I check for new posts at least once a day except Sunday) but also from other members who have "been there, done that." As a forum member, you also have access to the archives, where you may find answers to your questions. I have set up the forum specifically to enable me to assist all of our program customers in a time- and cost-effective way.

If you have questions about the program that are not answered here, please email me at:

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